We proudly present to you — the Razer Diamondback. I cannot get the On-The-Fly sensitivity function to work on my Razer mouse. For a complete list of our current spare parts and accessories, please click here. My Razer peripheral will not work properly when used with a KVM switch. By proceeding, you consent to our cookie usage.

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If you’re unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here.

You can clean the mouse sensor using a Diamlndback lightly coated with rubbing alcohol and then letting the sensor dry for five 5 minutes before attempting to use it. Collector’s Edition The Razer Diamondback Collector’s Edition is a tribute to the hardcore fans, whose loyalty remains unwavering.

Learn more about warranty. KVM switches are known to cause interruptions in communications between devices and PCs. How can I contact Razer?

Razer Diamondback

Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. To clean the body of your Razer mouse, please take a monitor wipe and use gentle wiping motions. Contact Support Get support by phone, chat or email. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. Products purchased from unauthorized dealers are often usedcounterfeitre-boxeddefective or gray market goods.


You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Before attempting any type of cleaning on your mouse, please unplug it from your computer. Protect your mouse feet: Let the Razer Community help. I cannot get the On-The-Fly sensitivity function to work on my Razer mouse.

Now engineered with cutting edge internal mechanisms, this exclusive mouse maintains the iconic, acclaimed ambidextrous form factor of its first predecessor. Return of the legend The Razer Diamondback rises from the ashes a decade after its birth.

If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. This iconic gaming mouse was born from extensive research and engineering, hundreds of design iterations, followed by countless rigorous test sessions with Esports athletes. Razer products are only available and supported in USB mode only.

How do I request or purchase replacement parts for my Razer product? My Razer mouse is out-of-warranty and is not working. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase FAQ and you feel your product is still defective, please don’t hesitate to contact us here or call Please feel free to contact Customer Support at http: Unfortunately, Customer Support has no information on future product or driver releases.

If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. How does Razer measure the polling rate ultrapolling and response rates of their keyboards and mice? Where can I enter the code so I can use it to purchase products?


Razer Diamondback Chroma RGB Laser Gaming Mouse

What buttons can I register for Macros on Razer mice? This RazerStore exclusive remains true to the original icon, but comes with a booklet on its history in an exquisite premium packaging, so you can experience the epic revival of this legend. User guides and product manuals are also available on the Support page. Please don’t hesitate to check your order status at the Razer Store page by entering your information at the Order Status page. Is there any way it can be repaired?

You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys.

It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue. The Razer Diamondback Collector’s Edition is a tribute to the hardcore fans, whose loyalty remains unwavering.